Refund Policy

Last Updated: January 2025

1. Introduction

This Refund Policy outlines the terms and conditions under which Pure NZ Water Ltd, trading as Xlozarinqueblorn ("we," "us," or "our"), processes refund requests for any paid products or services offered through our website at xlozarinqueblorn.ddd.

2. Company Information

Company Name: Pure NZ Water Ltd
Trading As: Xlozarinqueblorn
Address: 23 Andrew Baxter Drive, Airport Oaks, Auckland 2022, New Zealand
Phone: +64 9 256 4500
Email: welcome@xlozarinqueblorn.world

3. Current Services

Currently, our website provides free educational information and resources about hydration habits and energy routines. We do not currently offer paid products or services. This Refund Policy is provided for transparency and will apply to any future paid offerings.

4. General Refund Terms

Should we offer paid products or services in the future, the following terms will apply:

4.1 Eligibility for Refunds

Refund requests must be submitted within 30 days of the original purchase date. To be eligible for a refund, you must:

• Provide proof of purchase
• Clearly state the reason for the refund request
• Have made a good faith effort to use the product or service
• Not have violated our Terms of Use

4.2 Non-Refundable Items

The following items, if offered, would not be eligible for refunds:

• Digital products that have been downloaded or accessed
• Services that have been fully delivered
• Personalized or customized products
• Products purchased during special promotions marked as "final sale"
• Gift cards or vouchers

5. Refund Process

5.1 How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and contact information
• Order number or transaction ID
• Date of purchase
• Detailed reason for the refund request
• Any supporting documentation

Send your refund request to: welcome@xlozarinqueblorn.world

5.2 Processing Time

Once we receive your refund request, we will:

• Acknowledge receipt within 2 business days
• Review your request within 5-7 business days
• Notify you of the approval or rejection of your refund
• Process approved refunds within 10 business days

5.3 Refund Method

Approved refunds will be processed using the original payment method. Please note:

• Credit card refunds may take 5-10 business days to appear on your statement
• Bank transfer refunds may take 3-5 business days
• PayPal refunds are typically processed within 24 hours

6. Partial Refunds

In certain situations, partial refunds may be granted:

• Products or services that have been partially used
• Subscription services cancelled mid-billing cycle
• Products with minor defects that do not significantly impact functionality
• Bundled products where only some items are eligible for return

7. Subscription Services

If we offer subscription-based services in the future:

7.1 Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for partial billing periods unless required by law

7.2 Free Trials

• Free trial periods, if offered, will be clearly disclosed
• You may cancel during the trial period without charge
• Failure to cancel before the trial ends will result in automatic billing

8. Consumer Rights

This Refund Policy does not affect your statutory rights under New Zealand consumer law or other applicable consumer protection legislation. Under the Consumer Guarantees Act 1993 (New Zealand), you have rights regarding:

• Products being of acceptable quality
• Products being fit for purpose
• Products matching their description
• Services being provided with reasonable care and skill

If a product or service fails to meet these guarantees, you may be entitled to a remedy including repair, replacement, or refund.

9. European Union Consumers

If you are a consumer located in the European Union, you have the right to withdraw from a purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive. This right does not apply to:

• Digital content that has been accessed or downloaded
• Services that have been fully performed
• Sealed products that have been unsealed
• Personalized or customized products

10. Disputes

If you are not satisfied with our response to your refund request, you may:

• Request escalation to a senior manager
• Contact your local consumer protection agency
• Seek resolution through alternative dispute resolution services
• Exercise your legal rights through appropriate legal channels

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

12. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Pure NZ Water Ltd
23 Andrew Baxter Drive
Airport Oaks, Auckland 2022
New Zealand
Phone: +64 9 256 4500
Email: welcome@xlozarinqueblorn.world